Meeting your needs
Upon arrival at ACUWELL, Chinese Medicine and Acupuncture Clinic, a consultant will conduct a brief consultation to ensure that you have the treatments best suited to your needs.
Please advise the consultant if you are pregnant or have any health issues.
Your privacy will be protected at all times. Your therapist will leave you to change in private. Throughout the treatment you will be draped with towels, covering all parts of the body not being worked upon.
Advance booking prior to intended treatment time is recommended.
Please call ACUWELL, Chinese Medicine and Acupuncture Clinic, with any questions and to determine the best treatment for you.
To make the most of your therapy, please arrive 10 minutes prior to your scheduled appointment.
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.
Children under 16 years of age are welcome at the clinic.
We request a minimum of 24 hours' notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule.
No shows or appointments cancelled within 24 hours will incur $85 cancellation fee.
We do our best to anticipate your needs.
Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.
We appreciate your feedback..
Mobile phone policy
To preserve the harmony within the clinic, kindly turn off your mobile phone upon arrival.